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| With
more than 50 million customers and 2,400 employees around the world,
Symantec Corporation's continued global success as a world leader
in utility software relies on its commitment to exploiting emerging
technology for optimum customer service and business efficiency. Symantec helps customers make their operations more productive and their computers safe and reliable Norton Anti Virus is one of its better known offerings through state of the art products and services. In addition to selling through its Web site, Symantec supports customers via electronic and automated services. It also provides telephone support and instant access to online updates, enhancements, support tips and other useful information for selected products. It's not surprising, then, that Symantec turned to new technology when it came time to increase the efficiency of its Canadian payroll processing. While Symantec's accounting services are centralized at its Cupertino, California headquarters, it relies on regional service bureaus to process the company's non U.S. payrolls and keep up to date on government requirements. Symantec's Canadian sales and service operations, based in Toronto, are paid through TVD PayPlus Inc. of Vancouver. [TVD PayPlus has changed its name to OnPayroll.ca Corp..] "We wanted to stay on top of leading technology because we strive to be a leader ourselves," says Symantec's payroll manager, Judy Raffit Gutgsell. TVD PayPlus offers clients services in all aspects of payroll management. While the company's roots are in show business it's the largest provider of payroll to the film industry in Canada - TVD's client base is expanding into other markets as companies are looking for reliable ways to streamline operations. "In addition to the reliability of TVD's service, we were also looking for outstanding customer service, which TVD has provided. This is a big issue for us because it's part of our corporate culture with our own customers," says Raffit Gutgsell. Symantec conducted an extensive supplier review before selecting TVD and going live with the system in January 1998. To prevent duplication of data, TVD and Symantec maintain a single database. Symantec accesses TVD's server by connecting through the Internet using WinFrame technology. In the event the Internet service is down, TVD maintains dedicated lines which clients can access with WinFrame via long distance telephone. "It works as if the information was on your own desktop because there's no delay in transmission. But you don't have to worry that you're working with the most current database. This gives clients more flexibility for trial activities and reports," says Bill Smyth, chairman, TVD PayPlus. |
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